Cancellation and Rescheduling Policy

Resoul Studio – Sound Therapy Services
Last updated: 12.07.2026

At Resoul Studio, we value your time and are committed to providing a calm, personalized experience for every client. Because each session is reserved especially for you, we kindly ask that you respect our cancellation and rescheduling policy.

This policy applies to all appointments booked through our website, online booking system, email, telephone, or any other booking method.

1. Appointment Booking

When you book a session with Resoul Studio, a specific time slot is reserved exclusively for you.

By confirming your appointment, you agree to attend at the scheduled time or notify us as early as possible if you need to cancel or reschedule.

2. Cancellation More Than 24 Hours Before Appointment

Clients may cancel or reschedule their appointment free of charge if the request is made at least 24 hours before the scheduled appointment time.

You can cancel or request a change by contacting:

• Email: info@resoul-studio.com
• Phone: +359 88 757 7449

If you have booked through an online booking platform, you may also use the cancellation or rescheduling options available through that system.

3. Late Cancellation (Less Than 24 Hours Before Appointment)

Cancellations made less than 24 hours before the scheduled appointment are considered late cancellations.

Because the appointment time has been reserved exclusively for you and may no longer be possible to offer to another client, Resoul Studio reserves the right to charge 50% of the session price.

The cancellation fee must be paid before any future appointments can be confirmed.

4. Missed Appointments (No-Show)

If you do not attend your scheduled appointment and have not informed us in advance, the appointment will be considered a no-show. In case of a no-show:

• The full session fee may be charged.
• Future bookings may require advance payment.
• Repeated missed appointments may result in restrictions on future bookings.

5. Rescheduling Appointments

We understand that unexpected situations can occur. Clients may request to reschedule their appointment subject to availability.

Requests made more than 24 hours before the appointment will normally be accommodated without additional charges. Requests made less than 24 hours before the appointment may be treated as a late cancellation.

6. Late Arrival

Please arrive on time for your appointment. If you arrive late, your session may need to be shortened in order to avoid affecting other scheduled clients.

The full session price remains payable even if the session duration is reduced due to late arrival.

7. Cancellation by Resoul Studio

Resoul Studio reserves the right to cancel or reschedule appointments due to:

• Unexpected personal circumstances
• Illness
• Technical issues
• Safety concerns
• Events beyond our reasonable control

If we need to cancel your appointment:

• We will notify you as soon as possible.
• You may choose a new appointment time.
• Any payment already made for the cancelled session will be transferred to the new appointment or refunded where applicable.

8. Refunds

Refunds may be issued in the following situations:

• Cancellation by Resoul Studio
• Duplicate payments
• Payments made incorrectly

Refunds will normally be processed using the original payment method. Processing times may depend on your bank or payment provider.

9. Online Payments and Digital Booking

If payment is made online, the booking is considered confirmed once payment has been successfully processed or confirmation has been issued.

By booking an appointment, you acknowledge that:

• You are requesting a specific service at a specific date and time.
• You understand the cancellation conditions.
• You agree that cancellation charges may apply according to this policy.

10. Right of Withdrawal Under EU Consumer Law

For online bookings made by consumers within the European Union, statutory consumer protection rights apply.

Under EU consumer protection legislation, consumers generally have a 14-day right of withdrawal for distance contracts.

However, for services booked for a specific date or period, the right of withdrawal may not apply once:

• The consumer has requested the service to begin before the end of the withdrawal period; and
• The service is scheduled for a specific time or date.

By booking a specific appointment time, you acknowledge that the service is reserved exclusively for you and that cancellation conditions apply.

11. Exceptional Circumstances

We understand that emergencies and unexpected situations may occur. If you are unable to attend due to exceptional circumstances, please contact us as soon as possible.

Resoul Studio may consider individual situations on a case-by-case basis.

12. Contact Information

For cancellations, rescheduling requests, or questions regarding this policy, please contact:

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